General Information
Phone Numbers
201-652-5300
Fax: 201-652-4719
Emergencies: Dial 911
Location
63 Franklin Turnpike
Waldwick,
NJ
07463

Hours
Monday - Friday
8:30 am - 4:00 pm

Water Department

Water Clarity Issues:

We have prepared this summary of our awareness of water clarity and taste issues some customers have reported starting around late-August to September 2024, including steps we have taken, and planned next steps. All required sampling, and additional diagnostic sampling indicate that the water continues to be safe to drink.

Notable Timelines:

  • Water Main Break – June 10-12, 2024
    • Repairs completed by June 12th
    • Boil Water Advisory lifted June 13th
    • These repairs and subsequent flushing, in the affected area, should have resolved this period of discolored water.
  • Startup of new PFAS Treatment systems – early July 2024
    • Treatment to remove PFAS compounds was added
    • As treatment was brought online, some locations have required routine maintenance. This increased maintenance resulted in wells running in a different pattern than prior to these new treatment systems being brought online.
  • System Hydrant Flushing - Late July 2024
    • As part of implementing the PFAS system, hydrant flushing was implemented to remove any areas of older/untreated water.
  • Late August – customer complaints – investigations were conducted regarding possible water main leaks or other potential causes. Samples collected in early September indicated slightly elevated iron concentration, but tested negative for coliform, indicating that the water mains were intact. Elevated iron can cause an unpleasant taste of the water and staining of laundry.
  • Early September - Waldwick Water completed a program of water main flushing around the area of customer complaints.
  • Late September through December - Additional water main flushing conducted, in response to new complaints and as part of routine system maintenance.
  • January 2025 – Working with Water Engineering firm to assist with investigation of potential sources and to help develop a plan to identify, address, and correct the issue.
  • *Updates will be posted as new information is available.

*Please continue to report issues with your water via our online submission form HERE, Phone at 201-652-5300 ext. 228 or Email to Steven Neale, sneale@waldwicknj.gov


Water Infrastructure Upgrades/Construction Projects:


Lead Service Line Information:

You may have received a 'Notice of Unknown Service Line Composition' letter from us. Below is some helpful information about that notice.

  • Why you got the letter? The NJDEP and USEPA require an inventory of all service line materials for all water systems which we have been working to identify and update since at least 2021.

  • Starting November 15, 2024, the USEPA now requires that water systems must notify people if the full extent of the service line has not been completely identified yet (both privately owned and publicly owned portions as shown on the diagram in the letter you received).

  • Since the materials are unknown, the letter provides the USEPA required ‘Health Effects of Lead’ and ‘Steps You Can Take to Reduce Exposure to Lead in Drinking Water.’

  • We are continuing to work on updating our inventory and to meet the NJ requirement of replacement of all lead and galvanized service lines by 2031. 

  • We routinely test for lead and copper in our system as required by the NJDEP and USEPA, and have meet the Safe Drinking Water Standards.

Here is a link to the NJDEP webpage regarding these letters:

https://dep.nj.gov/lead/notices/

How Can I Identify My Service Line Material?


The Borough supplies water to approximately 3,600 customers.  The Borough's water supply consists of six groundwater wells maintained by the DPW - Water Department.

    PFAS Information


Low-Income Household Water Assistance Program (LIHWAP):

The Low-Income Household Water Assistance Program is available to eligible individual households that pay for their own water and sewer and meet low-income requirements. The LIHWAP program is not available for business accounts, estates, or property management companies. More Info Here.


Winter Termination Program:

The NJ Department of Community Affairs has implemented a Winter Termination Program to prevent service discontinuation for eligible residential customers receiving residential electric, sewer and water service from a local authority, municipal utility, or rural electric cooperative from November 15th through March 15th.


For More Information please visit: https://www.nj.gov/dca/dhcr/offices/wintertermination.shtml


Consumer Confidence Reports

Payment Methods

PFAS Information